FAQ

• Q Can I Get Product Samples?

   To get samples, please contact me.

  
  

• Q How Do You Control The Products' Quality? Do You Test All Your Goods Before Delivery.

  Quality is priority. We always attach great importance to quality controlling from the very beginning to the very end. Yes, we have 100% test before delivery.

• Q Could I Put My Own Logo On The Product I Purchased?

  Yes, customers' logo can be printed as your request.

• Q Can You Make Glitter Items?

  Yes, we can.

• Q How Can I Get a Tracking Number Of My Order That Has Been Shipped

  We will email you about the tracking# directly once the goods are shipped.

• Q What Guarantee Do i Have That Assures Me i Will Get My Order From You Since i Have To Pay In Advance? What Happens If The Products You Shipped Are Wrong Or Poorly Made?

  We Pinstar Gifts Co.,Ltd. has been in the metal crafts field for more than 12 years, only high quality products and well-deserved reputation can help us go further and further. You also can choose to pay via Trade Assurance Alibaba, Alibaba will make sure your money safe.

• Q How Fast Can We Get a Price For Custom Item?

  Our sales team will reply to you on the quotation within 1 hour.

• Q How Quick Custom Sample Quickly

  It will take 3-5 working days after artwork confirmed.

• Q Can Your Product Pass SGS, EN71, REACH etc Test?

  Yes, our products can pass testing, please contact our sales team for more information.

• Q What Is MOQ Of Your Product.

   Our MOQ is 100pcs for each design.

  
  

• Q Do You Accept Urgent Orders?

   Yes, we do.

  
  

• Q Are You Manufacturer or Trade Company?

   We are a premium manufacturer of badge and lapel pin. Welcome to our factory to have a field visit.